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Last updated: 25 Feb 2005

General issues about ISO 9000:2000 standard

When we are speaking of ISO 9000 standard, certain things should be clearly stated. ISO 9000 is a family of standards, divided as follow:

ISO 9000:2000 section named Quality Management Systems - Fundamentals and Vocabulary is intended to help the beginners and not only to understand the basic terms and principles used in the family fo standards. The main sections of this standard are: fundamental principles of quality management systems, definitions of the most important terms, and methodology used in preparing the vocabulary. Read more...

As stated above, the most important standard of the family is ISO 9001:2000 named Quality Management Systems - Requirements, which state the requirements for the quality management system. This is the only standard that the company must comply to, also is used as reference by external bodies, usually those that are undertaking the assessment of the quality management system for issuing and maintaining the certificate. All the other standards in the family are optional, being used as guides; therefore no one can issue a nonconformance against any of these. You may pass of fail a certification, surveillance or re-assessment audit only against the ISO 9001:2000 standard! This is the reason for which the company has to focus especially on this standard. Read more...

Going to the third section of the standard family, we reach the ISO 9004:200 standard, named Quality Management Systems – Guiding Lines for Improvement of Performances. As the title suggests, the standard is focused on setting guides for improvement of the system, based on the clauses stated in the ISO 9001:2000 standard. Examples of the chapters contained in the standard are: process approach of the system, compatibility with other management systems, guiding lines, a self evaluation guide with a classification of maturity levels of performances of quality management system, links between the benefits of ISO 9001:2000 and the results of self evaluation, and the continual improvement process. Read more...

Having the above explanation about how is structured the ISO 9000 standard family, is easier now to understand "technical discussion" when these word comes up. However, pay attention that in many cases people usually refers to ISO 9001:2000 standard simply saying ISO 9000, or ISO standard, etc. Keep in mind all the time that there are three section each one having its very specific role...