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Consultancy services
Consultancy service for ISO 9000 standard. Brief description of consultancy projects and some consideration about the role of certification. Comments regarding "relaxation of a system"	Available
Fast Track to ISO 9000. If there is any need to get a quality system in a shorter time, here is how you can achieve it	Available
Internal auditing services, as part of our service portofolio	Available
Supplier evaluation, as part of our service portofolio. Consideration regarding the understanding of having valuable suppliers.	Available
Analyze of non-conformances, as part of our service portofolio	Available
Customer satisfaction measurements, as part of our service portofolio. The concept of "partnership with the client"	Available

ISO 9000:2000 standard
Main headlines for ISO 9000:2000	Available
ISO 9000:2000. General consideration regarding this family of standards, what are those three parts of the standard and their role	Available
ISO 9000:2000 standard explained. Some definition of most usual terms used in quality management systems, main principles which should be the driven force in a system	Available
ISO 9001:2000 standard explained in brief. Structure of the standard and possible exclusions	Available
ISO 9001:2000 standard explained clause by clause. Each requirement of the standard is described here, also some comments are added for most of the clauses. Usefull for everyone who want to have a better understanding of the standard	Available
What ISO 9001:2000 does not require? Some answers are here. These answers will help you to avoid huge mistakes in developing a quality management system	Available
ISO 9004:2000 standard explained. Clasification of maturity levels of a quality management system	Available
ISO 9000:2000 and quality gurus. Biography of quality gurus and their contribution to actual ISO 9000 standard	Available

Statistical techniques
Pareto diagram, with application to ISO 9000:2000. Roots of Pareto charts. Consideration how to interpret a Pareto chart	Available
Statistical process control - control charts. Definition of terms. Consideration for individual observation and subgroups. Special causes of variation. Example of control chart	Available
Process (machine) capability. Normality of data. Computation formulas. Example of process capability chart and conversion in savings	Available
Statistical control for attribute data. General consideration	Available
Statistical control for attribute data. P chart with computation formulas and an example	Available
Statistical control for attribute data. NP chart with computation formulas and an example	Available
Statistical control for attribute data. C chart with computation formulas and an example	Available
Statistical control for attribute data. U chart with computation formulas and an example	Available
Dice experiment. Reasons to lower the variation in processes, with an example	Available